English for IT Helpdesk & Support
When your helpdesk team is guiding customers through technical troubleshooting and IT support, precise and clear communication is critical to their success.
COURSE OVERVIEW
English for IT Helpdesk & Support
In this course, learners will receive an overview of industry best practices as well as real-life examples of IT helpdesk and support through specific channels, including telephone, email, live chat and social media.
FEATURING CONTENT FROM
6
Units
25
Hours of Content
6
Achievement Tests
B1+
Required Skill Level
SYLLABUS
1. IT and Helpdesk Overview & Best Practices
- Learn how to apply IT helpdesk best practices and tips to facilitate positive IT experiences.
2. IT Support via Telephone
- Learn how to respond to IT inquiries and complaints over the telephone.
3. IT Support via Email, Chat & Social Media
- Learn how to respond to IT inquiries and complaints over email, live chat and via social media.
4. Technical Troubleshooting
- Learn about simple and complex technical instructions, and how to give advice to resolve a problem with a product or piece of equipment.
5. Meetings & Conferencing
- Learn how to write and understand meeting agendas, extract key details from discussions, provide work updates and take notes on a variety of topics.
6. Presentations
- Understand the main points of a work-related presentation, learn how to extract key details from presentations and receive tips to give a better presentation.
Courses on any subject are available
We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.