English for Customer Service
No matter where your organization is located, it’s essential that your customer service representatives are fully equipped to confidently support English-speaking customers around the world.
COURSE OVERVIEW
English for Customer Service
In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.
FEATURING CONTENT FROM
6
Units
25
Hours of Content
2
Achievement Tests
A2+
Required Skill Level
SYLLABUS
1. Customer Service Overview & Best Practices
- Learn tips on how to facilitate positive customer service experiences.
2. Customer Service via Telephone
- Learn how to deliver excellent customer service via the telephone.
3. Customer Service via Email, Chat & Social Media
- Learn how to offer exceptional customer support over email, and through chat and social media outlets.
4. Technical Troubleshooting
- Learn how to understand and troubleshoot technical issues.
5. Meetings
- Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.
6. Presentations
- Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively.
Courses on any subject are available
We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.